Privacy Policy – Hotel Belvedere Brașov

Hotel Belvedere Brașov treats the protection of its guests’ personal data with the utmost responsibility.
Data operator: BELVEDERE HORECA SRL
Headquarters: Str. Stejerișului no. 11, Brașov, Romania
Email: office@hotelbelvederebv.ro

1. Personal data collected

Depending on the context, we may collect the following categories of data:

• first and last name,
• contact details (email, phone),
• reservation-related data (period, number of people, preferences),
• data required for check-in according to current legislation,
• billing data,
• communications sent to us (email, phone, contact forms),
• images captured by the hotel complex’s video surveillance systems (CCTV).

2. Processing purposes

Your data is processed for the following legitimate purposes:

• making, confirming, and managing reservations,
• communication before, during, and after your stay,
• issuing tax documents and fulfilling legal obligations,
• managing guest relations and improving services,
• ensuring the safety of people and property (through video surveillance),
• preventing and combating fraud or other illegal activities.

3. Legal basis

The processing of personal data is carried out on the basis of the following grounds:

• performance of the accommodation contract (reservation),
• compliance with legal obligations,
• the hotel’s legitimate interest in protecting its business and guests,
• consent, where expressly requested.

4. Data recipients

Data may be disclosed to the following categories of recipients:

• public authorities, within the limits and conditions imposed by law,
• IT and hotel software service providers,
• payment processors (for example, Netopia),
• contractual partners who comply with the same confidentiality standards.

5. Data storage period

Data is kept only for the period necessary for the purposes for which it is collected:

• reservation data: for the duration of the stay and the legal archiving period,
• tax data: minimum 5 years, according to legislation,
• CCTV data: usually between 10 and 30 days, depending on system capacity.

6. Your rights

As a data subject, you have the following rights:

• right of access to data,
• right to rectification,
• right to erasure (“right to be forgotten”),
• right to restriction of processing,
• right to object,
• right to data portability,
• right to lodge a complaint with the National Supervisory Authority for Personal Data Processing.

To exercise these rights, you can contact us at
office@hotelbelvederebv.ro.

7. Minors’ data

Our services are not intended for persons under 16 years of age without the consent of parents or legal guardian.
If we discover that we are processing data of a minor without appropriate consent, we will take steps to delete it.

8. Data security

Hotel Belvedere uses appropriate technical and organizational measures to protect personal data against unauthorized
access, alteration, or loss. Access to data is permitted only to authorized personnel.

9. Policy updates

This Privacy Policy may be updated periodically to reflect legislative changes or
adjustments to our services. The updated version will be published on this page.